Made-to-Order No Refund Policy.

📌 IMPORTANT ORDER INFORMATION – PLEASE READ

🌱 MADE TO ORDER

All items are made to order. We work with contracted manufacturers located closest to your shipping address to help reduce both delivery time and carbon footprint.

Once an order is placed, we cannot make modifications or cancellations, as it is automatically forwarded to the appropriate fulfillment center for immediate processing.

📝 ORDER CHANGES & ADDRESS CORRECTIONS

If you notice a mistake in your shipping address or size, please text us immediately after placing your order:

📱 Text Only: +1-808-649-0018
📱 Please also send a copy to: +1-808-354-0556
(Both numbers are text/chat only. No phone calls, please.)

Please include:

  • Your full name

  • The email used for the order

  • Your order number

  • The corrected details (address or size)

📏 SIZING & COLOR CHOICES

✅ Double-check the size guide for each item before purchasing.
If a specific guide is not listed, refer to our general size chart [insert link or QR code here].

✅ Ensure your shipping address is accurate.
If an item is returned due to an incorrect, incomplete, or undeliverable address, it may be donated after 7 days, and no refund will be issued.

📸 DAMAGED OR INCORRECT ITEMS

💔 If your item arrives with a printing error, blurred ink, or sizing issue (not matching the item’s chart), please do the following within 7 days of delivery:

  1. Take clear wide and close-up photos showing the issue.

  2. For sizing issues, include a photo with a measuring tape for scale.

  3. Send the photos and order info via text to:
    📱 +1-808-649-0018
    📱 And also: +1-808-354-0556 (to expedite processing)

Most manufacturers will replace items with confirmed production issues reported within 7 days.

🔁 RETURNS & EXCHANGES

We do not accept returns or exchanges. Each item is printed and sewn to order, helping us reduce waste and avoid overproduction.

If your item doesn’t fit, we kindly suggest gifting it to a friend or donating it to a local charity. We appreciate your support of sustainable, purpose-driven fashion.

📦 SHIPPING & DELIVERY

U.S. Orders:
Most U.S. orders arrive within 5–12 days, depending on location and availability.

International Orders:
Most arrive within 7–20 days, depending on customs processing times.

🌀 Note: Items may ship separately due to different fulfillment centers. If only part of your order arrives, the rest is on the way.

If your U.S. order has not arrived after 10 days, text:
📱 +1-808-649-0018
📱 And also: +1-808-354-0556 (for time-sensitive follow-up)

🚨 COVID-RELATED DELAYS

Due to ongoing supply chain impacts, some delays may occur, especially in remote areas.

Some items may arrive in recycled plastic packaging.
♻️ Please recycle responsibly and scan the QR code on the packaging to learn more about our plastic-reduction initiatives.

🌍 CUSTOMS & DUTIES (INTERNATIONAL ORDERS)

If you're ordering internationally:
🌐 Customs or import fees may apply in countries like the UK, EU, Mexico, Korea, Japan, China, Australia, etc. — especially for orders over $25.

  • We do not cover or refund customs charges.

  • If you decline to pay the fee, the item may be returned to the manufacturer.

  • Reshipping fees must be paid within 7 days to have it sent again.

  • If you do not opt to reship, the item will be donated, and no refund will be issued.

📫 ORDER STATUS & TRACKING

Once your item ships, you’ll receive a confirmation email with your tracking number.

If you entered your email correctly at checkout, you can track your order through the link provided in your confirmation email.

📦 MULTIPLE ITEMS IN ONE ORDER?

Some items ship separately depending on printing material and location.
If you receive one item before the others, rest assured—they're on the way!

❓ NEED HELP?

📧 Email: OneOceanDiving@gmail.com
💬 Text/Chat Support:
📱 +1-808-649-0018
📱 And also: +1-808-354-0556
(Text only – no phone calls)

Please include:

  • Your full name

  • The email used for the order

  • Your order number

  • A clear description of the issue

📦 ORDER TRACKING & ADDRESS ISSUES

📫 TRACKING INFORMATION

When placing your order, be sure to include your email address to receive tracking updates.
Please note:

  • Tracking numbers are sent once your item has shipped (usually within 5–7 days).

  • If you didn’t receive tracking, check spam or promotions folders.

  • If your email was entered incorrectly, you may not receive tracking updates.

To request your tracking info, text your:
📱 Full name, email, and order number to +1-808-649-0018
📱 And also to: +1-808-354-0556 (to expedite processing)

🏠 ADDRESS CHANGES AFTER ORDER

Once your item is marked as shipped, it is in the hands of the carrier, and we cannot change the address.

To reroute a shipped item, contact the shipping provider directly using your tracking number:

📦 DHL Tracking
📦 UPS Tracking
📦 USPS Tracking

🔁 ADDRESS CHANGE AFTER RETURN

There are only two cases where we can update your address:

  1. Domestic USPS shipments (within the U.S.) – if corrected within 24 hours of ordering

  2. If the item is returned and received back at the manufacturer’s facility

If your item is returned due to an incorrect or undeliverable address:

  • You have 7 days to request reshipment to a corrected address

  • Reshipping fees apply and must be paid before resending

  • If not paid within 7 days, the item will be donated, and no refund will be issued

To request a reshipment, text:
📱 +1-808-649-0018
📱 And also: +1-808-354-0556 (to help expedite the process)

💙 THANK YOU

Thank you for supporting One Ocean Designs, a conservation-benefit apparel line.
Your purchase helps fund marine conservation and education efforts around the world.

📸 Tag us on Instagram: @OneOceanDesigns
🏷️ Use #OneOceanDesigns to be entered into our monthly giveaway!

With Aloha,
The One Ocean Designs Nonprofit Team 🌊