Order Modifications or Cancellation
After your order has been placed, you have 4 hours to contact our Customer Support via text +1-808-722-0969 (is a text only service/computer chat line) and request order modifications, change of address, or a cancellation. After 4 hours, your order has already been placed and will likely go into production within less than 10 hours. Once production has started the item is made-to-order and can no longer be modified or cancelled. We can change the address to within the same country within 24 hours.
MY ITEM DOESN'T FIT, CAN I RETURN IT FOR A DIFFERENT SIZE?
Unfortunately, we make our Capri's and full-length leggings, T-shirts, and bags cut and sewn to order size and cannot accept or manage exchanges due to the small staff in support of this non-profit benefit line. Please check the size chart carefully.
WHEN WILL I RECEIVE MY ORDER?
WHILE MOST PACKAGES WILL ARRIVE ON TIME, THERE MAY BE CIRCUMSTANCES THAT ARE OUT OF OUR CONTROL (NATURAL DISASTERS, HOLIDAYS, WEATHER, ETC) AND DELAYS THAT OUR CARRIERS MAY EXPERIENCE. FOR THIS REASON, WE DO NOT GUARANTEE THE EXACT DELIVERY TIME. Production starts within less than 24 hours, usually within less than 10 hours (7 days a week) so that we can get it to you as fast as possible. If we are out of stock of a blank or material this will cause a delay.
**PLEASE NOTE ADDITIONAL CUSTOMS FEES MAY APPLY IN EUROPE/UK WITH EVERY ORDER VALUE OF $25. We are NOT responsible and will not reimburse andy customs tax that your country may impose but we work with international manufacturers to limit our carbon footprint and avoid these fees as much as we can.
Here at ONE OCEAN DESIGNS, the products are made to order so once they are printed we cannot offer a refund.
Clothing Orders from within the U.S. will normally arrive 5-12 days after purchasing - depending on location.**Unless the blank is on back stock**
CLOTHING ORDERS FROM CUSTOMERS OUTSIDE OF THE U.S. WILL NORMALLY ARRIVE 7-20 DAYS AFTER PURCHASING**. After your clothing order is placed your items will go into production - at which point there will not be any information available for tracking the order. Once your order has shipped though, we will be sending you an email to let you know and then you can track your order.
US Standard Shipping Times - allow 3-5 days after leggings are finished in production. International Shipping Times take 2 - 3 Weeks.
DO I HAVE TO PAY ANY TARIFFS OR CUSTOM TAX ON THE PRODUCTS?
Please be advised the shipping fees do not include duty charges. Duty fees change from country to country which made it hard for us to account for it.
Prices revealed on your respective receipt MIGHT be different from what you ordered but please do not worry! Usually what our fulfillment center would do is to mark as extremely low prices to help minimize tariffs/custom import duties being incurred on your end as for certain countries these additional charges are extremely costly.
I PLACED AN ORDER WITH MULTIPLE ITEMS WILL THEY ARRIVE AT THE SAME TIME?
Some of our products actually ship from different warehouses so when you order multiple items at a time some of our items are shipped separately. We try our best to reduce cost on your end so that you don't have to pay high taxes/premiums to get your items.
If you get one item before the others, RELAX and DON'T WORRY! We will keep you posted and be sending the others to you the soonest possible.
FOR ANY OTHER QUESTIONS:
Contact us via email or the Contact Us section of the website. Text our Chat line 1-808-722-0969 keep in mind this number is a text/chat number only and cannot receive calls.
E-Mail Us At: ONEOCEANDIVING@GMAIL.COM